Shipping:
It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment number, postcode, etc. If possible, include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by a carrier due to incorrect shipping information, an address correction fee is charged to us and in turn will be charged to you.
We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.
Please be aware that we have no control over the speed at which your parcel is delivered, and it may be delayed due to situations outside of our control.
Damages:
We must receive notification of damaged products within 24 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with Australia Post. We require an image/s of the damage to be emailed to us at hello@thecrockercollection.com for our review.